Call or Text: 504-315-1265

For medical questions, prescription issues, or follow-ups, we recommend using the secure patient portal.

If you are experiencing a medical emergency, please call 911 or go to the nearest emergency room.

1. Log into your patient portal.

2. Click Messages.

3. Click New Message.

4. Type your message and click Send.

For your privacy, please avoid sending medical information through regular email or social media.

Portal messages are reviewed during business hours only.

Visit:
https://portal.kareo.com/pp-webapp/app/new/login

If you did not receive your portal invitation:

• Call or text 504-315-1265 to request activation.

• Please check your junk/spam folder for the invitation email.

After logging in, click Health Records.

You will see:

• Labs & Studies

• Vitals

• Medications

• Problem List

• Care Team

Your current prescriptions are listed under Medications.

If something is incorrect, please send us a portal message so we can update it.

Click Documents in your portal.

All educational materials, forms, and shared documents will be located there.

• Log into your portal.

• Click Make Payment.

• Follow the secure prompts.

To help prevent delays:

Complete all intake forms in the portal.

• Upload any requested documents.
  

• Bring your ID and insurance card.

• Bring or update your medication list.

Incomplete forms may delay your visit.

Medication prices vary depending on:

• Insurance coverage

• Deductibles

• Pharmacy pricing

• Brand vs. generic options

Steps You Can Take:

Ask your pharmacist:

• Was insurance processed correctly?

• Is a generic available?

• Are there manufacturer coupons?

Compare prices using GoodRx

How to Use GoodRx:

• Go to www.goodrx.com or download the app.

• Enter the medication name and dose.

• Enter your ZIP code.

• Compare prices.

• Select a coupon.

• Show it to the pharmacist.

When using GoodRx, you do not use insurance.

If the medication is still unaffordable, send us a portal message. We are happy to explore alternatives.ription

Log into your portal.

• Click Messages.

• Click New Message.

• Attach your document or photo.

• Click Send.m description

We accept most major commercial plans, Medcaid and Medicare.
Please contact your insurance company to confirm coverage.

Patients are responsible for:

• Copays

• Deductibles

• Coinsurance

• Non-covered services

We kindly ask for at least 24-hour notice if you need to cancel or reschedule. Late cancellations or missed appointments may result in a fee.

Follow-ups are important if:

• You start or change medication

• Labs were ordered

• You have chronic conditions (blood pressure, diabetes, depression, etc.)

This helps us ensure your treatment is safe and effective.

Yes. An appointment is required.

Some forms may be completed during your visit; however, others may require 5–7 business days for processing.

Administrative self-pay fees apply. These services are not covered by insurance.

Portal messages are not monitored 24/7.

If you have:

• Chest pain

• Shortness of breath

• Severe symptoms

• Thoughts of harming yourself

Please call 911 or go to the nearest emergency room immediately.

We proudly offer:

• Primary Care

• DOT Physicals

• Drug Testing

• Chronic Disease Management

• Preventive Care

• Telehealth (when appropriate)

• Self-pay options available

If you ever have questions, please reach out. We are here to support your health journey.